Payment Policy

At Heylola, we offer a range of secure and convenient payment options to ensure a smooth checkout experience. All payments are processed in real time at the time of purchase.

Accepted Payment Methods

We currently accept the following secure payment methods for customers in the United Kingdom:

• Credit/Debit Cards: Visa, Mastercard, American Express, Diners Club, Discover
• Digital Wallets: Apple Pay, Google Pay

Currency for Transactions

All transactions on our website are processed in GBP (British Pounds Sterling). All prices displayed on our website are inclusive of VAT where applicable. The total amount charged at checkout is the final amount you pay, with no hidden fees or additional charges added after purchase.

Secure Payments & Encryption

Your security is our top priority. Every transaction on our website is processed using SSL (Secure Socket Layer) encryption, ensuring that your payment and personal information are fully protected. We are PCI-DSS compliant and do not store any credit card details on our servers. All payments are handled by certified third-party payment providers. We will never ask for your full card details via email or phone.

Payment Confirmation

After a successful payment, you will receive an order confirmation email with your order details. This confirms that we have received your payment and have started processing your order. If you do not receive a confirmation within 24 hours, please check your spam folder or contact us at info@heylola.com.

Failed or Declined Payments

If your payment is declined, we recommend double-checking your card details, billing address (must match the card), and available balance. Some UK banks may also require you to complete a 3D Secure (3DS) authentication step, so please follow any prompts from your bank to complete the payment. If the issue persists, please contact your bank or card provider. You may also reach out to our support team at info@heylola.com for further assistance.

Payment Disputes

If you believe there has been an error or unauthorised charge, please contact us immediately at info@heylola.com before raising a chargeback with your bank. We take all payment concerns seriously and will work with you to resolve any disputes as quickly as possible. Your statutory rights under UK consumer law remain unaffected.

Contact Information

Got a question or just want to get in touch? We'd love to hear from you.

Heylola
Email: info@heylola.com
Phone: +44 7882 735047
Business Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company Number: 16930288

Customer Service Hours:

• Monday to Friday: 09:00 to 18:00 (GMT)
• Saturday and Sunday: 10:00 to 16:00 (GMT)